Orders with a total value of 89.99 AUD or above (including 89.99 AUD) qualify for free shipping.
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Terms of Service

 

This Service Policy applies to the online store Aurasso (hereinafter referred to as “we”). It defines the terms governing your access to and use of our website and related services. By using our services, you acknowledge and agree to the terms outlined below.

1. Introduction and Scope of Application

This policy applies to all users who access, browse, or make purchases through our online store. It governs the use of website features, order placement, customer services, and related interactions conducted through our platform.

2. User Accounts and Website Responsibility

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
We are responsible for maintaining the reasonable operation, functionality, and security of the website. Any misuse, unauthorized access, or interference with website operations is not permitted.

3. Products, Inventory, and Price Information

We strive to ensure that product descriptions, availability, and pricing information displayed on the website are accurate.
In the event of errors or inventory changes, we reserve the right to correct information and inform you before processing an order.

4. Orders and Payment

By placing an order, you confirm that the order information provided is accurate.
An order is considered accepted once payment is successfully completed and acknowledged by us. We reserve the right to decline or cancel orders under reasonable circumstances.

5. Shipping Policy

We currently provide shipping services within Australia only.

  • Shipping fees: Orders of 89.99 AUD or above qualify for free shipping. Orders below this amount are charged a flat 6.99 AUD shipping fee.

  • Processing time: Orders are processed within 1–3 business days.

  • Shipping time: The estimated delivery time is 5–8 business days after dispatch.

For complete shipping details, please refer to:
Shipping Policy

6. Order Cancellation Policy

Orders may be cancelled before they enter the shipping processing stage.

  • To request cancellation, please contact our customer support team via email or phone and provide your order number and relevant payment details.

  • Once the cancellation request is approved, refunds will be processed within 1–3 business days and returned to the original payment method.

For full details, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

Returns and exchanges are accepted within 45 days from the date of receipt, subject to the following conditions:

  • Eligible reasons include product appearance issues, quality issues, odor, severe color differences, incorrect items, or returns without a stated reason.

  • To apply for a return or exchange, please contact our customer support team via email or phone and provide your order number, proof of payment, and relevant photos or videos.

  • Refunds are processed within 1–3 business days after inspection and are returned to the original payment method.

  • Exchanges are arranged within 1–3 business days after inspection and confirmation.

For full details, please refer to:
Return & Exchange Policy

8. Disputes and Applicable Law

If any dispute arises from the use of our services, both parties should first attempt to resolve the matter through good-faith communication. Disputes will be handled in accordance with applicable consumer transaction standards.

9. Privacy and Data Protection

We value your privacy and handle personal information responsibly. The collection, use, storage, and protection of personal data are described in detail in our Privacy Policy, which is available on our website.

10. Intellectual Property

All content on the website, including text, images, graphics, layouts, and design elements, is protected. Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

We are not responsible for delays, interruptions, or losses caused by factors beyond reasonable control.
Our responsibility is limited to the extent permitted under applicable consumer protection standards.

12. Modifications to the Service Policy

We reserve the right to update or modify this Service Policy within a reasonable scope. Any updates will take effect once published on the website and will apply to subsequent use of our services.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 950 N Lilac Ave, Rialto, CA 92376, US
Phone: +1 (619) 437-4026
Email: hello@aurasso.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)