Orders with a total value of 89.99 AUD or above (including 89.99 AUD) qualify for free shipping.
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Shipping Policy

 

These Shipping Terms apply to the online store Aurasso (hereinafter referred to as “we”). Please read the following carefully before placing an order to understand our shipping arrangements.

1. Shipping Area

Shipping services are available across Australia only. Shipping to countries or regions outside Australia is not supported at this time.

2. Shipping Fees

  • Orders with a total value of 89.99 AUD or above (including 89.99 AUD) qualify for free shipping.

  • Orders with a total value below 89.99 AUD are subject to a flat shipping fee of 6.99 AUD.

3. Taxes

All product prices include applicable taxes. No additional taxes will be charged at checkout.

4. Order Cut-off Time

  • Orders placed and paid before 18:00 (Sydney time) will begin processing on the same day.

  • Orders placed and paid after 18:00 will be processed starting from the next day.

  • If the processing start date falls on a non-working day, it will be deferred to the next working day.

5. Shipping Processing Time

After order confirmation, orders will enter the shipping processing stage.
The processing time is 1–3 business days.

6. Shipping Time

After dispatch, the estimated total shipping time is 5–8 business days. Actual arrival times may vary depending on destination, weather conditions, or other uncontrollable factors.

7. Shipping Carriers

Based on the destination and operational requirements, we use major Australian carriers, including but not limited to:

  • Australia Post

  • StarTrack

8. Order Tracking

Once an order has been shipped, tracking information will be provided. You may use the tracking number to monitor the shipment status.

9. Responsibility Statement

  • We make reasonable efforts to ensure timely shipment; however, delays caused by weather, transportation conditions, carrier arrangements, or other uncontrollable circumstances may occur.

  • If any issue arises during transit, please contact us within a reasonable time so that we can assist accordingly.

10. Receipt and Inspection

  • Please inspect the package upon receipt and ensure the external packaging is intact.

  • If you notice damage, missing items, or other abnormalities, we recommend recording the issue at the time of receipt and contacting us promptly.

  • Successful receipt indicates that the shipment has been delivered in normal condition.

11. Contact Information

If you have any questions regarding shipping, please contact us using the details below:

Address: 950 N Lilac Ave, Rialto, CA 92376, US
Phone: +1 (619) 437-4026
Email: hello@aurasso.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)