Order Cancellation Policy
This Order Cancellation Policy applies to the online store Aurasso (hereinafter referred to as “we”). It explains the conditions, procedures, and refund arrangements related to order cancellations. Please review the following information carefully before submitting a cancellation request.
1. Order Cancellation Conditions
You may request to cancel an order before it enters the shipping processing stage.
Once an order has entered the shipping process or has already been shipped, the order can no longer be cancelled. In such cases, you may refer to other applicable policies for further handling.
2. Order Cancellation Process
To request an order cancellation, please follow the steps below:
-
Contact our customer support team via email or phone and submit a cancellation request, providing the order number, proof of payment, and other relevant details;
-
Our customer support team will process your request upon receipt. If the request is approved, you will be informed promptly and a refund will be arranged accordingly.
3. Refund Information
After the order cancellation request is confirmed, we will process the refund within 1 to 3 business days.
The refund will be returned to the original payment method used (such as bank cards, Visa, MasterCard, etc.).
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or need assistance with an order cancellation, please contact us using the details below:
Address: 950 N Lilac Ave, Rialto, CA 92376, US
Phone: +1 (619) 437-4026
Email: hello@aurasso.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)